Technical Lead – ITSM/ITAM/BSM Implementation (Ref:123)
Experience: 5-10 Years
Create SOW, Plan, Risk assessment and Manage small to medium sized project.
Implementation & Transition management.
Small to medium size team handling.
Configure & manage ITIL Service operation process and work flow design/automation (Service request, Incident Management, Problem Management, & Change Management)
Configure & manage, critical business service, Network, & performance monitoring for critical devices.
Set benchmark parameters for end point device automation as per business case and requirement.
Hardware asset & inventory management.
Software asset & inventory management.
Service Desk Implementation
Windows Patch management, creator update and Security patches from medium to large network.
Added Advantage- KASEYA VSA & Service Desk implementation