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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000
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GLOBAL | INDIA

Tech Support Services

Shift from Mere Customer Satisfaction to Customer Success

complex-enterprise-support

Tame the complex enterprise support ecosystem

The enterprise support ecosystem can be a jungle of complexity. Our comprehensive tech support with L1 to L3 levels of support helps you tame that complexity and master the enterprise support ecosystem. We provide end-to-end product lifecycle support, as well as comprehensive software support and SaaS support. With our expertise, provide top-notch, easily accessible customer support that acts as a catalyst for customer success. Shift from a reactive model of tech support towards a proactive model which amplifies customer experience. The power of automation, particularly of redundant tasks leads to significant cost savings and faster resolution times. Predictive abilities deflect issues in a pre-emptive fashion, while the use of a knowledge base and analytics, leads to faster resolution times and greater customer success. We can support your as consultation partners who set up your entire customer support ecosystem. We have considerable experience doing so for global customers in a range of languages.

Turn your customers into active promoters

Go a step further with customer support, turning your customers into active promoters. With our award-winning, world-class customer services, we take pride in providing premium tech support with omni-channel support in a range of languages. Effective knowledge management empowers customer support staff with the right information to provide customers with exemplary support. It also helps cut customer support costs significantly and reduces the time for problem resolution drastically. Operations analytics collect, identify and analyze data patterns providing actionable insights to eliminate recurring issues. Deliver consistent positive customer experiences raising CSAT and NPS scores. Delight customers with excellent support that turns them into your biggest promoters. Studies show that 69% of Americans recommend a company after a positive customer experience.
customers into active promoters

In Case of a Crisis

When a customer is in crisis, we go beyond our rulebook policy to provide support. A true partner in every sense, we are always flexible and scalable, aligning to customer priorities.

Redefining the Customer Engagement Model

Redefining the Customer EngagementModel
CSAT Score CSAT Score

10-12% increase in CSAT score

Guaranteed positive NPS score Guaranteed positive NPS score

Guaranteed positive NPS score

Firs call resolution Firs call resolution

First call resolution (FCR) above 50%

SLA Adherence SLA Adherence

100% SLA Adherence

Support Service Offerings

Enterprise Tech Support Enterprise Tech Support

Enterprise Tech Support


L1-L3 Tech Support


Product lifecycle Support


Software support


SaaS support

Consumer Tech Support Consumer Tech Support

Consumer Tech Support


Customer Service


Omni-channel Support


Premium Tech Support


Knowledge Mgmt.


Operations Analytics

Infrastructure Management Infrastructure Management

Infrastructure Management


Infrastructure Ops


Infra. Automation


Intelligent Service Desk


End-User Computing


Network Management

Customer Support Administration Customer Support Administration

Customer Support Administration


Contract Administration


License Administration


Order Administration


Case Entitlement


Knowledge Management


Salesforce Maintenance


Salesforce Monitoring


Service Process Automation


Salesforce Custom Development


Salesforce Help Desk


Omni-Channel Routing


Automation with Macros

Logistics Support Logistics Support

Logistics Support


RMA (Complete lifecycle)


Asset Mapping


Non-returned equipment recovery (Asset Recovery)


Discrepant Material Returns (Problem Shelf)

Advance Service Offerings Advance Service Offerings

Advance Service Offerings


Proactive Monitoring & Solutions Support


Resident Engineer Support


Service Revenue Management


Onsite Support


Installation/Commissioning

Why Partner with Value Point?

L1-L3 Support

Omni-channel support

Multi-lingual support

24x7 support anytime, anywhere

Transform tech support into a profit center

Usage of Disruptive technologies

Flexible Engagement models

Award-winning, world-class support

29

Locations

4

Countries

2650+

Associates

500+

Global Enterprises

$100

Million Company

How may we help you?

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