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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
+88 (0) 101 0000 000
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Tech Support Services

Shift from Mere Customer Satisfaction to Customer Success


Tame the complex enterprise support ecosystem

The enterprise support ecosystem can be a jungle of complexity. Our comprehensive tech support with L1 to L3 levels of support helps you tame that complexity and master the enterprise support ecosystem. We provide end-to-end product lifecycle support, as well as comprehensive software support and SaaS support. With our expertise, provide top-notch, easily accessible customer support that acts as a catalyst for customer success. Shift from a reactive model of tech support towards a proactive model which amplifies customer experience. The power of automation, particularly of redundant tasks leads to significant cost savings and faster resolution times. Predictive abilities deflect issues in a pre-emptive fashion, while the use of a knowledge base and analytics, leads to faster resolution times and greater customer success. We can support your as consultation partners who set up your entire customer support ecosystem. We have considerable experience doing so for global customers in a range of languages.

Turn your customers into active promoters

Go a step further with customer support, turning your customers into active promoters. With our award-winning, world-class customer services, we take pride in providing premium tech support with omni-channel support in a range of languages. Effective knowledge management empowers customer support staff with the right information to provide customers with exemplary support. It also helps cut customer support costs significantly and reduces the time for problem resolution drastically. Operations analytics collect, identify and analyze data patterns providing actionable insights to eliminate recurring issues. Deliver consistent positive customer experiences raising CSAT and NPS scores. Delight customers with excellent support that turns them into your biggest promoters. Studies show that 69% of Americans recommend a company after a positive customer experience.
customers into active promoters

In Case of a Crisis

When a customer is in crisis, we go beyond our rulebook policy to provide support. A true partner in every sense, we are always flexible and scalable, aligning to customer priorities.

Redefining the Customer Engagement Model

Redefining the Customer EngagementModel
CSAT Score CSAT Score

10-12% increase in CSAT score

Guaranteed positive NPS score Guaranteed positive NPS score

Guaranteed positive NPS score

Firs call resolution Firs call resolution

First call resolution (FCR) above 50%

SLA Adherence SLA Adherence

100% SLA Adherence

Support Service Offerings

Enterprise Tech Support Enterprise Tech Support

Enterprise Tech Support

L1-L3 Tech Support

Product lifecycle Support

Software support

SaaS support

Consumer Tech Support Consumer Tech Support

Consumer Tech Support

Customer Service

Omni-channel Support

Premium Tech Support

Knowledge Mgmt.

Operations Analytics

Infrastructure Management Infrastructure Management

Infrastructure Management

Infrastructure Ops

Infra. Automation

Intelligent Service Desk

End-User Computing

Network Management

Customer Support Administration Customer Support Administration

Customer Support Administration

Contract Administration

License Administration

Order Administration

Case Entitlement

Knowledge Management

Salesforce Maintenance

Salesforce Monitoring

Service Process Automation

Salesforce Custom Development

Salesforce Help Desk

Omni-Channel Routing

Automation with Macros

Logistics Support Logistics Support

Logistics Support

RMA (Complete lifecycle)

Asset Mapping

Non-returned equipment recovery (Asset Recovery)

Discrepant Material Returns (Problem Shelf)

Advance Service Offerings Advance Service Offerings

Advance Service Offerings

Proactive Monitoring & Solutions Support

Resident Engineer Support

Service Revenue Management

Onsite Support


Why Partner with Value Point?

L1-L3 Support

Omni-channel support

Multi-lingual support

24x7 support anytime, anywhere

Transform tech support into a profit center

Usage of Disruptive technologies

Flexible Engagement models

Award-winning, world-class support








Global Enterprises


Million Company

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