Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000
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GLOBAL | INDIA

Salesforce Service Module Deployment For Customer Support

Your search for a dependable, robust and cost-effective Salesforce support and maintenance services partner ends here!

Value Point eases all implementation hurdles with a service model that makes Salesforce experts available to clients for looking into their Salesforce administrative, integration and development issues with guarantee around minimal risk and outstanding services.

Ensure your implementation works smoothly with reliable support.

Choose an engagement model (onshore/offshore) that suits you best. We will fine-tune ourselves to the one you opt for.

Our Salesforce support & management services include:

Enterprise Tech Support

Knowledge Management

Drive quick case resolution and maximize agent productivity with recommended articles and optimized article search.

Infrastructure Management

Salesforce Maintenance

We provide user management, standard/custom object maintenance, data management, security management and package maintenance related support services.

Device Monitoring Management

Salesforce Monitoring

We let you focus on your key business areas while we take over the Salesforce implementation monitoring activities. We constantly strive to implement best practises, identify improvement areas and devise related action plans.

Content Security

Service Process Automation

Customize and automate any service or approval process with drag-and-drop simplicity using Lightning Flow.

Customer Support Administration

Salesforce Custom Development

We know when to innovate and when not to try to reinvent the wheel i.e. when to custom develop to realize the full potential of Salesforce and how best to use Salesforce’s established features. We have several man-years of experience in developing custom features for standard Salesforce applications.

Customer Support Administration

Salesforce Help Desk

High End-user adoption rate is a success metric for CRM implementations. Value Point onshore / offshore Salesforce support team offers comprehensive training and help desk services to ensure widespread adoption.

Omni-Channel Routing

Deliver smarter service by automatically matching cases to the agent with the best skill set to solve them.

Automation with Macros

Free up your support agents by automating common, repetitive, multistep tasks to resolve customer issues more efficiently.

Why Choose us

Quality with On Time Delivery

Being an ISO 9001:2015 & CMMi Level 5 certified company, we are committed to strive for continuous improvement and superior performance in all aspects of our business. We take pride in delivering on-time, every time while maintaining the highest quality standards. Our services provide you with customized, cloud-based, innovative solutions on the Salesforce Platform that solve your business problems within the shortest possible time. We don’t let your current technology, or a sub-optimal CRM system or multiple silo systems used by your business functions come in the way of seamless implementation, integration, and enhancements.